Payments & escrow
Funding, release approval, refunds, disputes, and where your money is held.
All payments & escrow guidesHeld safely
Help without the gate.
Start with the public guides below. Sign in only when you need account-specific payment or task support.
Jobs & milestones
Posting work, changing scope, accepting offers, and approving milestones.
All jobs & milestones guidesAccount & verification
Sign-in, Xero connection, payout details, and identity checks.
All account & verification guidesQuick answers
Before you contact us.
Where is my payment held?
Client funds are held in a dedicated BNZ NZD client trust account until a defined release outcome.
How do I release a payment?
Open the payment or contract, review the work, and approve the release. You will always see the amount and recipient first.
What happens if there is a dispute?
The affected release is frozen immediately. wlbr records the dispute and works through the documented resolution path.
Do I need an account to read help?
No. Public guidance is available here. Sign in when you need help tied to a specific payment, job, or account.
Need account-specific help?
Sign in to open a support ticket with the relevant payment or task attached automatically.