Payments & escrow
Funding, release approval, refunds, disputes, and where your funds are held.
All payments & escrow guidesSupport
Help with a payment, a job or your account.
Start with the public guides below. Email us any time, or sign in for help tied to your account.
Jobs & milestones
Posting work, changing scope, accepting offers, and approving milestones.
All jobs & milestones guidesAccount & verification
Sign-in, Xero connection, payout details, and identity checks.
All account & verification guidesQuick answers
Before you contact us.
Where is my payment held?
Client funds are held in a dedicated BNZ NZD client trust account until a defined release outcome.
How do I release a payment?
Open the payment or contract, review the work, and approve the release. You will always see the amount and recipient first.
What happens if there is a dispute?
The affected release is frozen immediately. Wlbr records the dispute and works through the documented resolution path.
Do I need an account to read help?
No. Public guidance is available here. Sign in when you need help tied to a specific payment, job, or account.
Contact us
Email support@wlbr.app. You don't need an account. Include the payment or task reference you want us to look at, and tell us if you suspect someone else has accessed your account. Never send passwords, sign-in codes or bank login details.
Have an account?
Sign in to open a support ticket and see your past requests. You can include the payment or task reference you want us to investigate; no payment is selected automatically.