Payments & escrow
How to approve a release
3 min read
Releasing the escrow to the seller - when to do it, what it triggers, and what to do if the work isn't right.
Approve only when the work is done
Approving release authorises payment to the seller and queues it for the next business-day payout run. Payouts are sent after the 24-hour clearing period from funding; weekends and public holidays can add time. Bank processing and any required checks can affect when it arrives. Never approve early because a seller asks - the whole point of escrow is that you approve after you are happy with the work.
How to approve
- Open your payment link or sign in to your dashboard.
- Review the work against what you agreed.
- Select Approve release. The payout is queued for the next business-day payout run; bank processing and any required checks can affect when it reaches the seller.
- You both get a receipt, and the ledger records the release permanently.
Not happy with the work?
Do not approve, and do not go quiet. Open a dispute from the payment page: the funds freeze where they are and nothing moves in either direction. Both sides can add evidence, and the funds move only on an instruction you both give or a Disputes Tribunal or court order.
Once released, a payment cannot be pulled back through Wlbr - only approved while you are genuinely satisfied.