Payments & escrow
Refunds: how and when money comes back
2 min read
When a payment is refunded, where it goes, and how long it takes.
When refunds happen
- The job is cancelled before work starts.
- The seller never delivers and you dispute - our team can resolve the dispute with a full or partial refund.
- The seller agrees the job did not go ahead.
Where the money goes
Refunds always return to the same bank account the payment came from - never to a different account, and never as platform credit. Because your payment was still sitting on trust (not spent by anyone), a refund is a straightforward transfer back.
Allow 1-3 business days for the money to appear, depending on your bank. You will see the refund recorded on your payment's proof page the moment it is issued.
If a payment was already released to the seller, it cannot be refunded through wlbr - that is why approval is the moment to speak up.